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  • [February 2025] 🤘 Admin Reflections, Fixes, Feedback [+more]

[February 2025] 🤘 Admin Reflections, Fixes, Feedback [+more]

Admin update, shaping with feedback, unhinged marketer reveal

This is the February 2025 roundup, where we share the latest articles, videos, features, and insights. Other semi-monthly editions include insights and feature updates. Manage your subscription preferences to opt-out of any edition.

Hey it’s Mica,

As you may be aware, we enabled early access to the new admin experience for all accounts on February 17th. It was nerve-wracking to release a change this big and honestly not everything went to plan.

We had some performance issues and got specific feedback on features that didn’t make it into the new views. Despite these hiccups, the response was very positive with an understanding that we’re working to address the issues.

Prefer the classic views? We’re making it easier to access them directly (coming soon). For now, please follow these steps to switch back and let us know so we can add you to the list.

Your feedback is a gift

All the recent feedback helped us identify key improvements that our dev team is now tackling: faster load times, improved search/filtering, saved views, bulk actions, and more. (See the product update below for the details 👇👇👇)

We’re not a faceless company just pushing software on you, you play a major part in making Referral Rock better. Here’s a high-level view of our feedback process:

Referral Rock’s Process of Getting User Feedback

Feedback isn’t always easy to hear but we want all of it: the good, the bad, and the ugly. We can't address the issues quickly if you don’t tell us what’s wrong.

Speaking of feedback. We’re planning on doing a few webinars in the future. Let us know what topics you’re most interested in:

[Poll] What webinar topic would you join?

Please pick one.

Login or Subscribe to participate in polls.

Read on for our normal monthly updates and get in touch if you need help. 🤓

-Mica
Head of Operations

👀 New Content

New Admin Guide (support article): detailed walkthrough on how to use the new tables and profile views to organize members, referrals, and rewards.

Upcoming Product Updates

Right now we’re focused on additional improvements to the admin experience including faster load time (tables, search, and profile views), usability, and new features.

Access more data

  • Find key information - save table views, better search & filtering, and table views optimized for smaller screens

  • See more properties - filter and display more properties in tables and profile views

  • Switch between different profile views - improved navigation between members, referrals, and rewards profiles

More member and reward actions

  • Bulk member and reward actions - delete/disable members and issue rewards by selecting multiple records at once

  • Add members and rewards via quick action - mobile-optimized experience for adding new members and rewards in a single step from the “actions” button

⏮ And in case you missed it…

Here are some more recent posts from our team that you may have missed!